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    Shipping policy

    SHIPPING

    We do our best to ship out orders within 36 hours of being placed.

    Your order will be delivered to the shipping address you specify at the time of purchase. Petshield will not be responsible for orders sent to the incorrect or inaccurate shipping address provided during the checkout process.

    It is the buyer’s responsibility to check the accuracy of the shipping details upon receiving the Order Confirmation email and should notify us via contact@Petshield.shop for any corrections.

    Once the order has been shipped out, we will notify you via email with a tracking number and link to track it. Please always check your Spam or Junk folder for our email updates. If using Gmail, please check your Promotions tab.

    If you did not receive an email with your tracking number within 72 hours after placing the order, please email us at Contact@Petshield.shop so we can check it for you.

    DELIVERY TIMES

    Average delivery times are shown below.

    United States: 7 to 14 business days

    Rest of the World : 10 to 25 business days

    Many times the products will arrive earlier than this.

    If you've waited past the quoted delivery times and still have not received your order from us, please email us at contact@Petshield.shop and we will look into it ASAP. We will help you sort out any issues.

    ***COVID-19 UPDATE:

    Due to the recent COVID-19 pandemic, you may expect additional delays beyond our expected time frames above. 

    Those time frames were approximated when businesses and shipping couriers (such as your local post office) are functioning in a stabilized manner.

    We do not have any control over how fast your local post office can receive, handle, and transport your package as they may have certain systems set in place to preserve the safety of their employees.

    In the unlikely event that your package will take longer than our expected times of delivery stated above, you will be notified via email.

    MULTIPLE SHIPMENTS

    Depending on the quantity of items you have ordered, we may need to send the items in separate packages only if we cannot fit all into a single package. They may come in separate packages at different times within the quoted delivery period.

    Please do not be alarmed if you do not receive all of your items at once and feel free to email us at contact@Petshield.shop for additional tracking information for your order (if you did not receive it).

    CUSTOMS DUTIES

    Please note, you are responsible for any additional Customs duties or taxes charged due to importing to your country. International taxes and duties are not included in your order and if applicable, will need to be paid before delivery.

    The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by THE BIOCOLLAR.

    ORDER TRACKING 

    You may track your order through the tracking link sent to the email address provided during the checkout process.

    Alternatively, if you cannot access the tracking information properly on that page, you can use the tracking website below.

    https://www.17track.net/en

    If you are still having issues with order tracking, please email us at contact@Petshield.shop and we will do our best to provide the details for you.

    MISSING PACKAGES

    Mishandled, damaged, or lost shipments are not the responsibility of Petshield.

    If a tracking number shows the item(s) were successfully delivered to the shipping address provided during the checkout process. We recommend customers to contact their local post office to inquire where it was delivered. 

    No replacements or refunds will be issued on items that show as successfully delivered. We will not be liable for incorrect address information provided by customers or missed delivery attempts by couriers.

    We always recommend checking around your property or with neighbors to ensure your package was not misplaced.

    If you believe your package may have been stolen, you may file a report with your local courier and local police.

    REFUSING PACKAGES

    While we prefer to set up returns after you receive the item, if you do refuse the delivery of your order, we will only provide a refund, once the item(s) has arrived back at our warehouse.

    Also, we will have to collect or withhold shipping fees from the refundable amount.

    ADDENDUM

    If you order from Petshield, you agree to wait within the quoted delivery times that are stated in our Refund Policy, Order Confirmation, and Shipping Confirmation email. 

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