At PetShield, we strive to provide high-quality digital products to support veterinary professionals and pet owners. Due to the nature of our products, we have outlined the following policy for refunds and returns.

Digital Product Policy
All products available on PetShield, including our Billing & Consent Form Templates, Essential Pet First Aid Guide, Pet Dietary Planning & Nutrition Charts, Vaccination & Medical Record Templates, Veterinary Appointment Scheduling Toolkit, and Wellness Tracker for Pet Owners, are digital downloads. Once a purchase is made and the product is downloaded or accessed, it is considered delivered and non-returnable.

Refund Eligibility
We understand that issues may arise, and we’re here to help. Refunds may be considered under the following circumstances:

• Non-Delivery: If you do not receive access to your purchased product due to a technical error on our end (e.g., a broken download link or failure to receive the product).
• Product Not as Described: If the product you receive significantly differs from its description on our website (e.g., missing features or content).

Non-Refundable Cases
Refunds will not be issued in the following situations:

• Change of mind after downloading or accessing the product.
• Inability to use the product due to user error or lack of compatible software (e.g., not having a PDF reader for templates).
• Purchase of the wrong product due to customer oversight.

How to Request a Refund
If you believe you qualify for a refund, please submit a request within 7 days of your purchase through our website’s support section. To process your request, we may ask for:

• Your order number.
• A description of the issue (e.g., non-delivery or product discrepancy).
• Screenshots or other evidence, if applicable.

Our Commitment
At PetShield, we’re committed to your satisfaction. If you encounter any issues with our products, we’ll work with you to resolve them promptly. Thank you for choosing PetShield for your veterinary and pet care needs!